Returns

Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the
original packaging.

Parcels that have been undelivered due to
rejection of delivery, missed, failed delivery or due to incorrect details
being supplied for delivery, the item/s cost will only be refunded. This is to
cover the postage cost incurred for sending out the item/s.

Damaged items

If an item you receive is damaged please
contact us within 24 hours of receipt. We cannot be held responsible after this
time. We will require you to send us photos of the damaged items within 48
hours of you letting us know about the damaged item so we can claim the damages
back from our couriers. You can contact us using the contact us section on our
website or by emailing lizziemayboutiqueevents@gmail.com

Refunds

Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment. We
aim to process refunds within 72 hours of receiving returned goods.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.

Returns address

To return your product, you should mail your product to:

Lizzie May
Boutique & Events

The Grey
House

36b Marsh
Lane

Hemingford
Grey

Cambs

PE28 9EN

United Kingdom

You will be responsible for paying for your
own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your
refund.

 

If you are returning an item, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item.